The Australian Government has passed the Competition and Consumer Amendment (Unfair Trading Practices) Bill 2026, which introduces new consumer protections under the Competition and Consumer
Changes to Australian Consumer Law Read More »
Things may not always go to plan with a product or service purchased from your business or for your business. The Australian Competition and Consumer
How to Deal with Returns and Refunds Read More »
Following a review of the Australian Consumer Law (ACL) in 2017 and several changes to the law since 2018, on 1 July 2021 the financial
Webinar – Changes to Australian Consumer Law Read More »
New figures released by the Australian Competition & Consumer Commission (ACCC) show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC
ACCC Report on Consumer & Fair Trading Issues Arising from COVID-19 Read More »
Consumer Affairs Australia and New Zealand (CAANZ) is undertaking a review of Australia’s product safety system under the Australian Consumer Law. On behalf of CAANZ,
Have Your Say on the Consumer Product Safety System Read More »
Following feedback by the Association and other stakeholders earlier this year, CAANZ has recently published guidance for businesses on the meanings of ‘safe’ and ‘durable’
Australian Consumer Law: Guidance on meanings of ‘Safe’ and ‘Durable’ Read More »
A reminder that the Gas and Electricity (Consumer Safety) Act 2017 and supporting Gas and Electricity (Consumer Safety) Regulation 2018 started on 1 September 2018. The legislation consolidates separate electricity
Recap: Changes to Consumer Safety Laws Read More »
If your business provides consumers with warranties against defects for the supply of services, or goods with services, then the warranty document you provide must
New Mandatory Wording when Warranties are given for Services Read More »
Under the Australian Consumer Law, suppliers and manufacturers have responsibilities in relation to defective goods. But who is ultimately liable? Click here for a great summary
Suppliers and manufacturers – who is ultimately liable? Read More »
There are two new developments at the NSW Civil and Administrative Tribunal (NCAT) that are important for members – a new form to help parties request an
What’s New at NCAT Read More »