RECENT POSTS
KNOWLEDGE
CENTRES
COMING EVENTS
DECEMBER
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AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update –
- Newcastle, Supershow.
- Campaign updates
- Road To A Million Campaign.
- Always On Social Media Strategy.
- Camping Concierge.
- Destination NSW Campaign
- Shows Update –
- Training
- Overview for 2025 including.
- Masterclasses for Manufacturers, Dealers and Repairers.
- Towing and Weights Training for Trade Members.
- Advocacy and Government.
- Help Inform Our Advocacy Support Services.
- Replace Old Business Equipment and Save.
- SafeWork $1,000 Small Business Rebate.
- Get Funding or Support for Apprenticeships.
- Other Funding Opportunities.
- Reduce the Risks from Lithium-Ion Batteries.
- Have You Used Our Trade Knowledge Centre?
- Providing Correct Information When Selling Products.
- Recent Research Reports Released.
- Caravan & Camping Visitor Economy Monitor January 2025.
- National Association Activities.
- Recall: Dometic 2 Cook Turbo FFD Deluxe Gas Stove.
- Marketing and Promotions:
- Productions Stats
- New Members Update
- Other Business
- General Business
- Member Feedback
- Next Trade Meeting: Thursday 17th April 2025.
EVENT DETAILS
Date: Thursday 13 February 2025
Venue: CCIA NSW Meeting Hub Rosehill
Time: 10:00am – 11:30am
PRESENTER
Joe Taylor, Trade Manager, CCIA NSW
 TIMEThursday 13 February 10:00am – 11:30am |  LOCATIONCCIA NSW Meeting Hub Gate 1, 1 Grand Avenue Rosehill, NSW, 2142 |
 LEARN MORE |  CALENDAR |
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EVENT DETAILS
The Newcastle Caravan Lifestyle Expo is on for 3 big days from 31 January – 2 February 2025.
It’s the ultimate place to research, compare and discuss all aspects of the caravan lifestyle industry. Gear up for your next adventure and speak to our expert exhibitors, who are on hand to provide you with all the information you need to get on the road.
The Expo showcases the latest in caravans, motorhomes, campervans, camper trailers, accessories and holiday parks all in one great location. We have plenty of outdoor displays and two huge indoor pavilions to deliver the perfect all-weather event.
Tickets are best purchased online in advance. For those looking to tap and go on the day, facilities will be available at each gate, VISA, Mastercard, and Eftpos Debit cards accepted only – no AMEX or Cash sales available.
| TIME
Friday 31 January – Sunday 02 February
9:30am – 4:00pm |
LOCATION
Newcastle Entertainment Centre & Showground,
Griffiths Road,
Broadmeadow NSW 2292 |
| LEARN MORE |
CALENDAR |
Sydney – RV Manufacturers, Dealers and Repairers Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For RV Manufacturers, Dealers and Repairers
- Responsibilities and Accountability to Customers
- Addressing Common Problems
- How to Avoid or Deal with Disputes
- Preparing for the NSW Civil and Administrative Tribunal (NCAT)
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 17 April 11:30am – 1:30pm | LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
North Coast – Holiday Parks Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For Holiday Parks
- Developing Useful Booking Terms & Conditions
- Managing your Agreements with Long-term Casual Occupants
- Implementing Policies, Processes and Park Rules to deal with common issues, including:
- Problems with Bookings
- Refunds
- Children and Supervision
- Traffic and Parking
- Anti-Social Behaviour
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 21 August 1pm – 3pm | LOCATION Coffs Harbour Surf Club 23 Surf Club Road Coffs Harbour NSW 2142 |
| LEARN MORE | CALENDAR |
August
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EVENT DETAILS
Get ready for a full day dedicated to connection, learning and celebration as Member Mega Day and the 2026 Awards of Excellence come together for one of the biggest events on the industry calendar.
This year’s theme, “Fire & Light”, is inspired by campfire gatherings and connection. From forward-thinking workshops and industry discussions during the day to an evening celebrating excellence across our industry, this is your opportunity to connect, learn and celebrate with colleagues from across NSW.
Date
Thursday 13th August 2026
Member Mega Day
Registration: 8:00am
Sessions: 9:00am – 4:45pm
Awards of Excellence
6:00pm – 11:00pm
Venue
Western Sydney Convention Centre, Penrith
| TIME Thursday 13 August | LOCATION Western Sydney Convention Centre, Penrith |
| BOOK TICKETS | LEARN MORE |
EVENT DETAILS
Managing complaints, neighbour disputes, breaches and challenging resident behaviour can be among the most difficult aspects of community and holiday park management.
This practical webinar will explore how early intervention, clear communication and effective dispute resolution techniques can prevent issues from escalating. It will also examine when informal approaches are no longer appropriate and formal enforcement action may be required.
The session will cover breach and termination notices, Tribunal expectations, alternative and legislative pathways and the importance of fair, consistent and well-documented decision-making. Participants will leave with practical strategies for managing everything from minor complaints and ongoing neighbour disputes to serious compliance matters.
Session aims
- Understand how early intervention can prevent issues from escalating.
- Apply practical approaches to complaints, disputes and challenging behaviour.
- Identify when formal enforcement action may be appropriate.
- Better understand the processes and documentation involved.
Suitable for: Community Managers, Park Managers, Regional Managers and operational teams responsible for resident and guest management.
Date
Wednesday 19th August 2026
Time
12:00 – 12:45pm
Venue
Join online via Microsoft Teams
Presenters
Gillian Moore, General Manager – Member Support Services
| TIME Wednesday 19 August 12:00 – 12:45pm | LOCATION Join online via Microsoft Teams | |
| REGISTER | ||
EVENT DETAILS
Give your staff the practical tools and strategies they need to take control of their time, improve productivity and manage busy workloads more effectively.
Our 90-minute Wednesday Webinar: Time Management for Busy Teams will help participants identify where their time goes, prioritise competing demands and develop organisational systems that work.
They will learn how to reduce time wasters, manage interruptions, use technology effectively and work with their natural energy cycles. The session will also explore how to protect valuable time while remaining professional and considerate of others.
Topics include:
- What is effective time management and why does it matter?
- Taking control of your time using the Top Six method
- Understanding Parkinson’s Law
- Identifying common time wasters
- Prioritising tasks effectively
- Understanding and working with your energy cycles
- Managing paperwork and information
- Using technology and electronic systems to help, not hinder
- Creating practical organisational systems that work
- Time management tools and techniques
- Being ruthless with time and gracious with people
- Handling interruptions effectively and courteously
- Controlling and concluding phone calls professionally
- Supporting a positive work–life balance
- Developing a personal action plan.
Who Should do the Training?
Anyone who manages a busy workload or competing priorities, including:
- Team leaders, supervisors and managers
- Administration and customer service teams
- Sales, marketing and operational staff
- Anyone looking to improve their productivity and organisation.
Date
Wednesday 26 August 2026
Time
12:00 – 1:30pm
Venue
Interactive online workshop via Zoom
Presenters
WeTrain Leaders in Corporate Training
Cost
$189 per person (includes course materials).
If you have any questions or difficulties registering please contact Keira Phillips at CCIA NSW on 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 26 August 12:00 – 1:30pm | LOCATION Interactive online workshop via Zoom | |
| REGISTER | ||
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JOB BOARD
Position: Business Development Officer Business: Tweed Shire Council See job advert here
Position: Motor Mechanic / Caravan Repairer – Full Time
Business: BOLD Trailer And Caravan Repair Centre
See job advert here
Position: Motor Mechanic / Caravan Repairer – Part Time
Business: BOLD Trailer And Caravan Repair Centre
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details