RECENT POSTS
COMING EVENTS
DECEMBER
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AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update –
- Newcastle, Supershow.
- Campaign updates
- Road To A Million Campaign.
- Always On Social Media Strategy.
- Camping Concierge.
- Destination NSW Campaign
- Shows Update –
- Training
- Overview for 2025 including.
- Masterclasses for Manufacturers, Dealers and Repairers.
- Towing and Weights Training for Trade Members.
- Advocacy and Government.
- Help Inform Our Advocacy Support Services.
- Replace Old Business Equipment and Save.
- SafeWork $1,000 Small Business Rebate.
- Get Funding or Support for Apprenticeships.
- Other Funding Opportunities.
- Reduce the Risks from Lithium-Ion Batteries.
- Have You Used Our Trade Knowledge Centre?
- Providing Correct Information When Selling Products.
- Recent Research Reports Released.
- Caravan & Camping Visitor Economy Monitor January 2025.
- National Association Activities.
- Recall: Dometic 2 Cook Turbo FFD Deluxe Gas Stove.
- Marketing and Promotions:
- Productions Stats
- New Members Update
- Other Business
- General Business
- Member Feedback
- Next Trade Meeting: Thursday 17th April 2025.
EVENT DETAILS
Date: Thursday 13 February 2025
Venue: CCIA NSW Meeting Hub Rosehill
Time: 10:00am – 11:30am
PRESENTER
Joe Taylor, Trade Manager, CCIA NSW
 TIMEThursday 13 February 10:00am – 11:30am |  LOCATIONCCIA NSW Meeting Hub Gate 1, 1 Grand Avenue Rosehill, NSW, 2142 |
 LEARN MORE |  CALENDAR |
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EVENT DETAILS
The Newcastle Caravan Lifestyle Expo is on for 3 big days from 31 January – 2 February 2025.
It’s the ultimate place to research, compare and discuss all aspects of the caravan lifestyle industry. Gear up for your next adventure and speak to our expert exhibitors, who are on hand to provide you with all the information you need to get on the road.
The Expo showcases the latest in caravans, motorhomes, campervans, camper trailers, accessories and holiday parks all in one great location. We have plenty of outdoor displays and two huge indoor pavilions to deliver the perfect all-weather event.
Tickets are best purchased online in advance. For those looking to tap and go on the day, facilities will be available at each gate, VISA, Mastercard, and Eftpos Debit cards accepted only – no AMEX or Cash sales available.
| TIME Friday 31 January – Sunday 02 February 9:30am – 4:00pm | LOCATION Newcastle Entertainment Centre & Showground, Griffiths Road, Broadmeadow NSW 2292 |
| LEARN MORE | CALENDAR |
Sydney – RV Manufacturers, Dealers and Repairers Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For RV Manufacturers, Dealers and Repairers
- Responsibilities and Accountability to Customers
- Addressing Common Problems
- How to Avoid or Deal with Disputes
- Preparing for the NSW Civil and Administrative Tribunal (NCAT)
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 17 April 11:30am – 1:30pm | LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
APRIL
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EVENT DETAILS
6 DAY EVENT
TUESDAY 29 APRIL – SUNDAY 4 MAY 2025
ROSEHILL GARDENS RACECOURSE, SYDNEY
It’s the place to come and get on board the latest model motorhomes, campervans, caravans and camper trailers; get what you need to set up camp with all the newest and best equipment, or tap into expert knowledge on holiday parks across NSW and beyond.
It’s a massive showroom with lots of fun to be had and entertainment to be enjoyed. Most of all it’s an opportunity to connect with experts as you plan your next adventure.
Discover and compare an incredible range of products all in one place.
| TIME Tuesday 29 April – Sunday 4 May 9:30am – 5pm: Tuesday – Saturday 9:30am – 4pm: Sunday | LOCATION Rosehill Gardens Racecourse, Sydney James Ruse Dr, Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
MAY
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EVENT DETAILS
Give your staff the tools and skills they need to deliver exceptional service for your customers.
Our half-day Effortless Customer Service workshop will empower your staff to think about your customers through every stage of their encounter with your business, and offer a seamless, smooth experience.
They will learn how to become solutions-focused, speak to customers the right way, how to overcome issues and complaints and how to grow customer loyalty.
Topics include:
- Introduction and course objectives
- What is effortless customer service and how can we achieve it?
- The 7 steps to master
- First impression analysis – how do you rate?
- Mapping out the path that customers take when doing business with you
- Tailoring your interactions to your customers
- The keys to empowering staff and making them responsible
- Using powerful, and effortless, language
- Your business communication channels and the vital role they play to keep customers
- Effortlessly righting wrongs and managing challenges
- Practical exercises and activities throughout the session
- Personal actions plans.
Who Should do the Training?
Anyone in your business who deals with customers, including:
- Your sales teams and their support staff
- Customer service officers and receptionists
- PR and marketing teams
- Team leaders, supervisors and managers.
Date
Wednesday 7 May 2025
Delivery Method
Interactive online workshop 9am – 12pm (delivered via Zoom).
Presenter
Judeth Wilson
CEO & Lead Trainer
WeTrain Leaders in Corporate Trainers.
Cost
$279 per person (includes course materials).
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Wednesday 07 May 9:00am – 12:00pm | LOCATION Online |
| LEARN MORE | CALENDAR |
EVENT DETAILS
Join us at 12pm on Wednesday 21 May 2025 for our FREE Wednesday Webinar on Preparing for the NSW Civil and Administrative Tribunal.
Presented by Gillian Moore, General Manager – Member Support Services, this webinar will cover:
- The Role of Tribunals
- The Tribunal Process – Starting an Application, Writing a Submission and Preparing for a Hearing
- Types of Disputes – Case Studies
- Q&A
Date
Wednesday 21 May 2025
Delivery Method
Online 12pm – 12:30pm
Speakers
Gillian Moore, General Manager – Member Support Services, CCIA NSW
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Wednesday 21 May 12:00pm – 12:30pm | LOCATION Online |
| LEARN MORE | CALENDAR |
EVENT DETAILS
Date
Thursday 29 May 2025
Time
11:00am – 1:00pm, including a complimentary lunch
Venue
Discovery Parks – Ballina
25 Fenwick Drive
Ballina, NSW, 2478
Presenters
Bob Browne, General Counsel
Shannon Lakic, General Manager – Policy & Engagement
AGENDA
11:00am – Far North Coast Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Monday 21 May 2025.
| TIME Thursday, May 29 11:00am – 1:00pm | LOCATION Discovery Parks – Ballina 25 Fenwick Drive Ballina, NSW, 2478 |
| LEARN MORE | CALENDAR |
JOB BOARD
Position: Business Development Officer Business: Tweed Shire Council See job advert here
Position: Caravan Park Managers – Tender
Business: Blacksmiths Beachside Holiday Park
See job advert here
Position: Multiple Positions
Business: BOLD Trailer And Caravan Repair Centre
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details