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COMING EVENTS

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Wednesday Webinar: Net Zero for Business Masterclass

Join us on 10 April 2024 for our FREE Wednesday Webinar on Net Zero for Business Masterclass.

Presented by Nick Palousis, 2XE, this masterclass will provide members with practical advice for how they can win by pursuing net zero emissions, by answering 3 key questions:

  1. Why pursuing net zero emissions is the next big opportunity for the caravan and camping and land lease living industry?
  2. What does net zero emissions look like for a business and where are the quick wins that benefit both the environment and the bottom line?
  3. How can the industry take a methodical approach to pursuing net zero? What are the key steps they need to take?

Presenter:

Nick Palousis
Founder & CEO
2XE


TIME

Wednesday, April 10
12pm


LOCATION

Online

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EVENT DETAILS

Round blue logo with text inside reading, Caravan Camping Holiday Supershow Sydney 13 to 18 April. It’s the place to come and get on board the latest model motorhomes, campervans, caravans and camper trailers; get what you need to set up camp with all the newest and best equipment, or tap into expert knowledge on holiday parks across NSW and beyond. It’s a massive showroom with lots of fun to be had and entertainment to be enjoyed. Most of all it’s an opportunity to connect with experts as you plan your next adventure. Discover and compare an incredible range of products all in one place.
TIME April Tuesday 16 – Sunday 21 LOCATION Rosehill Gardens Racecourse James Ruse Drive, Rosehill NSW 2142
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MAY

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AGENDA

11:00am – Far North Coast Regional Meeting

  1. Important Updates
  2. Overview of CCIA NSW Activities:
    • Lobbying efforts and submissions to Government on Legislative Reviews
    • Marketing and Promotional Update
    • Issues for Holiday Parks & Residential Land Lease Communities
    • Issues for Trade Members
    • Member Events & Opportunities
  3. Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.

12:30pm – Networking Lunch

1:00pm – Meeting Close

Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Wednesday 15 May 2024.

EVENT DETAILS

Date: Thursday 23 May 2024
Venue: Byron Bay Services Club
Time: 11:00am – 1:00pm, including a complimentary lunch

PRESENTER
  • Steven Clare, Lawyer
TIME
Thursday 23 May 2024
11:00am – 1:00pm
LOCATION
Byron Bay Services Club
132 Jonson Street
Byron Bay, NSW, 2481
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AGENDA

11:00am – Murray Riverina Regional Meeting

  1. Important Updates
  2. Overview of CCIA NSW Activities:
    • Lobbying efforts and submissions to Government on Legislative Reviews
    • Marketing and Promotional Update
    • Issues for Holiday Parks & Residential Land Lease Communities
    • Issues for Trade Members
    • Member Events & Opportunities
  3. Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.

12:30pm – Networking Lunch

1:00pm – Meeting Close

Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Wednesday 15 May 2024.

EVENT DETAILS

Date: Thursday 23 May 2024
Venue: Rich River Golf Club
Time: 11:00am – 1:00pm, including a complimentary lunch

PRESENTER
  • Kylie Robertson, Membership Development Manager
TIME
Thursday 23 May 2024
11:00am – 1:00pm
LOCATION
Rich River Golf Club
Twenty Four Lane
Moama, NSW, 2731
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EVENT DETAILS

With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.

Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.

These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.

TOPICS INCLUDE:

For Holiday Parks 

Key rights, obligations and processes under the Holiday Parks (Long-term Casual Occupation) Act 2002 and local government regulations including –

  • information disclosure and occupation agreements,
  • dealing with site fee increases and charges (including electricity),
  • sale of holiday vans,
  • terminations,
  • dealing with uncollected goods,
  • disputes and going to the Tribunal,
  • dealing with Council,
  • anti-discrimination,
  • responsibilities under Australian Consumer Law.

For Residential Land Lease Communities

Key rights, obligations and processes under the Residential (Land Lease) Communities Act 2013 and local government regulations including:

  • registration of communities,
  • disclosure statements and site agreements,
  • dealing with site fee increases and utility charges (including electricity),
  • operator and home owner responsibilities,
  • rules of conduct,
  • community rules,
  • alterations, additions and replacement of homes,
  • residents committees,
  • terminations,
  • sale of homes,
  • deceased estates,
  • dealing with uncollected goods,
  • disputes and going to the Tribunal,
  • dealing with Council,
  • anti-discrimination
EVENT DETAILS

Date: 29 May 2024
Venue: Batemans Bay Soldiers Club
10:30am – 1:00pm Session 1: Holiday Parks
1:00pm – 4:00pm Session 2: Residential Land Lease Communities

COST
  • $59 per person for a single session or
  • $99 per person for both sessions at the one location
WHO SHOULD ATTEND?
  • Managers, including park/community managers and assistant managers
  • Team leaders and supervisors
  • Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
  • Bob Browne, General Counsel, CCIA NSW
  • Steven Clare, Lawyer, CCIA NSW
  • Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia

REGISTER NOW

TIME
Wednesday, May 29
10:30am – 4:00pm

LOCATION
Batemans Bay
Soldiers Club
6 Beach Rd,
Batemans Bay

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JUNE

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AGENDA

11:00am – North Coast Regional Meeting

  1. Important Updates
  2. Overview of CCIA NSW Activities:
    • Lobbying efforts and submissions to Government on Legislative Reviews
    • Marketing and Promotional Update
    • Issues for Holiday Parks & Residential Land Lease Communities
    • Issues for Trade Members
    • Member Events & Opportunities
  1. Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.

12:30pm – Networking Lunch

1:00pm – Meeting Close

Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Wednesday 05 June 2024.

EVENT DETAILS

Date: Thursday 13 June 2024
Venue: Rydges Port Macquarie
Time: 11:00am – 1:00pm, including a complimentary lunch

PRESENTER
  • Bob Browne, General Counsel and Company Secretary
  • Steven Clare, Lawyer
TIME
Thursday 13 June 2024
11:00am – 1:00pm
LOCATION
Rydges Port Macquarie
1 Hay Street
Port Macquarie, NSW, 2444
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AGENDA

11:00am – Manning Forster Regional Meeting

  1. Important Updates
  2. Overview of CCIA NSW Activities:
    • Lobbying efforts and submissions to Government on Legislative Reviews
    • Marketing and Promotional Update
    • Issues for Holiday Parks & Residential Land Lease Communities
    • Member Events & Opportunities
  1. Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
  2. Election of Manning Forster Regional President

12:30pm – Networking Lunch

1:00pm – Meeting Close

Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Monday 10 June 2024.

EVENT DETAILS

Date: Tuesday 18 June 2024
Venue: Club Forster
Time: 11:00am – 1:00pm, including a complimentary lunch

PRESENTER
  • Bob Browne, General Counsel and Company Secretary
  • Steven Clare, Lawyer
TIME
Tuesday 18 June 2024
11:00am – 1:00pm
LOCATION
Club Forster
19 Strand Street,
Forster, NSW, 2428
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EVENT DETAILS

Could your team improve how they handle customer complaints?

Give your staff the skills and strategies they need to deal with even the most difficult and demanding customers.

Our half-day online Managing Difficult and Demanding Customers workshop on Wednesday 26 June 2024 will teach participants behavioural skills that can be applied when dealing with customers in person, over the phone or via social media.

Topics include:

  • Understanding why difficult customers can be difficult
  • The significance of actions to an organisation’s reputation and success
  • Behaviours we must avoid: list of attacking and defensive behaviours
  • Engaging the professional brain – not taking it personally
  • Understanding, and increasing your emotional intelligence
  • What not to say: image wreckers!
  • Using positive, powerful language
  • Controlling conversations professionally
  • Anger vs abuse – and how to deal with it effectively
  • How to react to aggressive behaviour
  • Saying ‘No’ when you have to
  • The H.E.L.P Formula for dealing with difficult people
  • The 6-Step approach to dealing with complaints
  • Knowing the boundaries – the Red and Blue rules
  • Personal action plans
    Who Should do the Training?

Anyone in your business that deals with customers and/or escalated customer complaints, including:

  • Your sales teams and their support staff
  • Customer service officers and receptionists
  • Managers and assistant managers
  • Customer complaint managers
  • Press and marketing teams
  • Your brand ambassadors
  • Even the CEO!

Date
Wednesday 26 June 2024

Delivery Method
Interactive online workshop 9am – 12pm (delivered via Zoom)

Presenter
Judeth Wilson
CEO & Lead Trainer
WeTrain Leaders in Corporate Training

Cost
$279 per person (includes course materials)

Places are strictly limited, so register early to avoid disappointment!

If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.

TIME
Wednesday 26 June 2024
09:00am – 12:00pm
LOCATION
Online via Zoom
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EVENT DETAILS

With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.

Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.

These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.

TOPICS INCLUDE:

For RV Manufacturers, Dealers and Repairers

  • Operating under Road Vehicle Standards Laws
  • What to do if the regulator attends your premises
  • Product compliance – learnings from inspections at caravan and camping shows
  • Key rights and obligations under the Australian Consumer Law, including:
    • consumer guarantees,
    • pricing,
    • weight claims,
    • advertising,
    • major failures,
    • cancellations and refunds,
    • unfair contract terms,
    • product safety recalls.
EVENT DETAILS

Date: 27 June 2024
Venue: Jayco Newcastle
10:30am – 1:00pm: RV Manufacturers, Dealers & Repairers

COST
  • $59 per person
WHO SHOULD ATTEND?
  • Managers, including park/community managers and assistant managers
  • Team leaders and supervisors
  • Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
  • Bob Browne, General Counsel, CCIA NSW
  • Steven Clare, Lawyer, CCIA NSW
  • Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia

REGISTER NOW

TIME
Thursday, June 27
10:30am – 1:00pm
LOCATION
Jayco Newcastle
1 Camfield Dr,
Heatherbrae
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JULY

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EVENT DETAILS

With all caravans and recreational vehicles needing to be built according to the ADRs, the in-depth, 2-day program Understanding the Australian Design Rules for Caravans and Recreational Vehicles is a must for trade members.

On again from 2 – 3 July 2024 in Rosehill, the National Caravan Industry Training College will guide participants to understand which ADRs are relevant for the caravan industry and ensure they are correctly applied in the manufacturing process.

Topics include:

  • How to interpret the ADRs relevant to the caravan and recreational vehicle industry.
  • How to apply the ADRs to your designs.
  • What exactly the ADR’s say and how to ensure compliance with the new Federal RVSA requirements.

Date & Time
IN PERSON WORKSHOP
Tuesday 2 to Wednesday 3 July 2024
10am – 4pm
$1,089 per person (incl. GST) – includes course materials.

If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.

TIME
July Tuesday 02 – Wednesday 03
10:00am – 4:00pm
LOCATION
CCIA NSW Office
Rosehill Gardens Racecourse,
Gate 1, 1 Grand Ave
Rosehill NSW 2142
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JULY

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EVENT DETAILS

With all caravans and recreational vehicles needing to be built according to the ADRs, the in-depth, 2-day program Understanding the Australian Design Rules for Caravans and Recreational Vehicles is a must for trade members.

On again from 2 – 3 July 2024 in Rosehill, the National Caravan Industry Training College will guide participants to understand which ADRs are relevant for the caravan industry and ensure they are correctly applied in the manufacturing process.

Topics include:

  • How to interpret the ADRs relevant to the caravan and recreational vehicle industry.
  • How to apply the ADRs to your designs.
  • What exactly the ADR’s say and how to ensure compliance with the new Federal RVSA requirements.

Date & Time
IN PERSON WORKSHOP
Tuesday 2 to Wednesday 3 July 2024
10am – 4pm
$1,089 per person (incl. GST) – includes course materials.

If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.

TIME
July Tuesday 02 – Wednesday 03
10:00am – 4:00pm
LOCATION
CCIA NSW Office
Rosehill Gardens Racecourse,
Gate 1, 1 Grand Ave
Rosehill NSW 2142
LEARN MORE CALENDAR
EVENT DETAILS

With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.

Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.

These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.

TOPICS INCLUDE:

For Holiday Parks

Key rights, obligations and processes under the Holiday Parks (Long-term Casual Occupation) Act 2002 and local government regulations including –

  • information disclosure and occupation agreements,
  • dealing with site fee increases and charges (including electricity),
  • sale of holiday vans,
  • terminations,
  • dealing with uncollected goods,
  • disputes and going to the Tribunal,
  • dealing with Council,
  • anti-discrimination,
  • responsibilities under Australian Consumer Law.

For Residential Land Lease Communities

Key rights, obligations and processes under the Residential (Land Lease) Communities Act 2013 and local government regulations including:

  • registration of communities,
  • disclosure statements and site agreements,
  • dealing with site fee increases and utility charges (including electricity),
  • operator and home owner responsibilities,
  • rules of conduct,
  • community rules,
  • alterations, additions and replacement of homes,
  • residents committees,
  • terminations,
  • sale of homes,
  • deceased estates,
  • dealing with uncollected goods,
  • disputes and going to the Tribunal,
  • dealing with Council,
  • anti-discrimination
EVENT DETAILS

Date: 31 July 2024
Venue: Albury Club
10:30am – 1:00pm Session 1: Holiday Parks
1:00pm – 4:00pm Session 2: Residential Land Lease Communities

COST
  • $59 per person for a single session or
  • $99 per person for both sessions at the one location
WHO SHOULD ATTEND?
  • Managers, including park/community managers and assistant managers
  • Team leaders and supervisors
  • Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
  • Bob Browne, General Counsel, CCIA NSW
  • Steven Clare, Lawyer, CCIA NSW
  • Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia

REGISTER NOW

TIME
Wednesday, July 31
10:30am – 4:00pm
LOCATION
Albury Club
519 Kiewa St,
Albury
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JOB BOARD

Position: Management & Operation
Business: Wangi Point Holiday Park
See job advert here

Want to add a job?
Email admin@cciansw.com.au with full details

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