RECENT POSTS
KNOWLEDGE
CENTRES
COMING EVENTS
DECEMBER
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AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update –
- Newcastle, Supershow.
- Campaign updates
- Road To A Million Campaign.
- Always On Social Media Strategy.
- Camping Concierge.
- Destination NSW Campaign
- Shows Update –
- Training
- Overview for 2025 including.
- Masterclasses for Manufacturers, Dealers and Repairers.
- Towing and Weights Training for Trade Members.
- Advocacy and Government.
- Help Inform Our Advocacy Support Services.
- Replace Old Business Equipment and Save.
- SafeWork $1,000 Small Business Rebate.
- Get Funding or Support for Apprenticeships.
- Other Funding Opportunities.
- Reduce the Risks from Lithium-Ion Batteries.
- Have You Used Our Trade Knowledge Centre?
- Providing Correct Information When Selling Products.
- Recent Research Reports Released.
- Caravan & Camping Visitor Economy Monitor January 2025.
- National Association Activities.
- Recall: Dometic 2 Cook Turbo FFD Deluxe Gas Stove.
- Marketing and Promotions:
- Productions Stats
- New Members Update
- Other Business
- General Business
- Member Feedback
- Next Trade Meeting: Thursday 17th April 2025.
EVENT DETAILS
Date: Thursday 13 February 2025
Venue: CCIA NSW Meeting Hub Rosehill
Time: 10:00am – 11:30am
PRESENTER
Joe Taylor, Trade Manager, CCIA NSW
 TIMEThursday 13 February 10:00am – 11:30am |  LOCATIONCCIA NSW Meeting Hub Gate 1, 1 Grand Avenue Rosehill, NSW, 2142 |
 LEARN MORE |  CALENDAR |
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EVENT DETAILS
The Newcastle Caravan Lifestyle Expo is on for 3 big days from 31 January – 2 February 2025.
It’s the ultimate place to research, compare and discuss all aspects of the caravan lifestyle industry. Gear up for your next adventure and speak to our expert exhibitors, who are on hand to provide you with all the information you need to get on the road.
The Expo showcases the latest in caravans, motorhomes, campervans, camper trailers, accessories and holiday parks all in one great location. We have plenty of outdoor displays and two huge indoor pavilions to deliver the perfect all-weather event.
Tickets are best purchased online in advance. For those looking to tap and go on the day, facilities will be available at each gate, VISA, Mastercard, and Eftpos Debit cards accepted only – no AMEX or Cash sales available.
| TIME Friday 31 January – Sunday 02 February 9:30am – 4:00pm | LOCATION Newcastle Entertainment Centre & Showground, Griffiths Road, Broadmeadow NSW 2292 |
| LEARN MORE | CALENDAR |
Sydney – RV Manufacturers, Dealers and Repairers Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For RV Manufacturers, Dealers and Repairers
- Responsibilities and Accountability to Customers
- Addressing Common Problems
- How to Avoid or Deal with Disputes
- Preparing for the NSW Civil and Administrative Tribunal (NCAT)
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 17 April 11:30am – 1:30pm | LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
North Coast – Holiday Parks Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For Holiday Parks
- Developing Useful Booking Terms & Conditions
- Managing your Agreements with Long-term Casual Occupants
- Implementing Policies, Processes and Park Rules to deal with common issues, including:
- Problems with Bookings
- Refunds
- Children and Supervision
- Traffic and Parking
- Anti-Social Behaviour
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 21 August 1pm – 3pm | LOCATION Coffs Harbour Surf Club 23 Surf Club Road Coffs Harbour NSW 2142 |
| LEARN MORE | CALENDAR |
September
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EVENT DETAILS
11:00am – Far North Coast Member Connect
- Welcome & Member Connect Kick-Off
Introductions - What’s Shaping Our Industry Right Now
Update from the Association Team:
a. Industry Trends and Insights
b. Advocacy on behalf of Members
c. Marketing and Industry Promotion Update
d. Important Updates for Holiday Parks, Residential Land Lease Communities and Trade Members
e. Member Events and Opportunities - Member Connect Conversations
Over to you:
a. What’s happening in your business or region?
b. Current pressures, opportunities or emerging trend
c. Issues you’d like the Association to be aware of - Q&A
a. Questions for the Association Team
b. Open discussion and other business
12:30pm – Networking Lunch
1:00pm – Meeting Close and Optional Tour of GemLife Tweed Waters
Prior registration is essential for catering purposes. If you would like to attend, please register before 5pm, Monday 7 September 2026.
Date
Tuesday 15th September 2026
Time
11:00am – 1:00pm, including a complimentary lunch
1:00pm – 1:30pm, tour of Gemlife Tweed Waters
Venue
GemLife Tweed Waters
Presenters
Wayne Lange, CEO
Kylie Robertson, Membership Development Manager & Environmental Specialist
Shannon Skow, Head of Policy & Engagement
Gillian Moore, General Manager – Member Support Services
| TIME Tuesday 15 September 2026 | LOCATION GemLife Tweed Waters 32 Fraser Drive Tweed Heads South NSW 2486 | |
| REGISTER | ||
EVENT DETAILS
Give your staff the tools and skills they need to deliver exceptional service for your customers.
Our half-day Exceptional Service Masterclass will empower your staff to think about your customers through every stage of their encounter with your business, and offer a seamless, smooth experience.
They will learn how to become solutions-focused, speak to customers the right way, how to overcome issues and complaints and how to grow customer loyalty.
Topics include:
- Introduction and course objectives
- What is effortless customer service and how can we achieve it?
- The 7 steps to master
- First impression analysis – how do you rate?
- Mapping out the path that customers take when doing business with you
- Tailoring your interactions to your customers
- The keys to empowering staff and making them responsible
- Using powerful, and effortless, language
- Your business communication channels and the vital role they play to keep customers
- Effortlessly righting wrongs and managing challenges
- Practical exercises and activities throughout the session
- Personal actions plans
Who Should do the Training?
Good negotiation is a learnt skill that can give operators the edge when negotiating with Residents Committees and home owners about issues that commonly arise in residential land lease communities, such as:
- Site fee increases
- Community facilities and upgrades
- Access
- Community rules
- Alterations and additions to homes
- Disputes between home owners, etc.
Being an excellent negotiator means coming up with win/win solutions, not simply dominating the other party.
Date
Thursday 17th September 2026
Delivery Method
Interactive online workshop 9:00am – 12:00pm (delivered via Zoom).
Presenters
WeTrain Leaders in Corporate Training
Cost
$369 per person (includes course materials).
Places are strictly limited, so register early to avoid disappointment!
RSVP
5pm Wednesday 2 September 2026
If you have any questions or difficulties registering please contact Keira Phillips at CCIA NSW on 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 19 August 2026 9:00am – 12:00pm | LOCATION Interactive online workshop delivered via Zoom | |
| REGISTER | ||
October
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EVENT DETAILS
11:00am – Leisure Coast Member Connect
- Welcome & Member Connect Kick-Off
Introductions - What’s Shaping Our Industry Right Now
Update from the Association Team:
a. Industry Trends and Insights
b. Advocacy on behalf of Members
c. Marketing and Industry Promotion Update
d. Important Updates for Holiday Parks, Residential - Land Lease Communities and Trade Members
e. Member Events and Opportunities
Member Connect Conversations - Over to you:
a. What’s happening in your business or region?
b. Current pressures, opportunities or emerging trend
c. Issues you’d like the Association to be aware of - Q&A
a. Questions for the Association Team
b. Open discussion and other business
12:30pm – Networking Lunch
1:00pm – Meeting Close
Prior registration is essential for catering purposes. If you would like to attend, please register before 5pm, Tuesday, 22 September 2026.
Date
Wednesday, 7th October 2026
Time
11:00am – 1:00pm, including a complimentary lunch
Venue
Kiama Leagues Club
| TIME Wednesday 7 October 2026 11:00am – 1:00pm | LOCATION Kiama Leagues Club 109 Terralong Street Kiama, NSW | |
| REGISTER | ||
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JOB BOARD
Position: Business Development Officer Business: Tweed Shire Council See job advert here
Position: Motor Mechanic / Caravan Repairer – Full Time
Business: BOLD Trailer And Caravan Repair Centre
See job advert here
Position: Motor Mechanic / Caravan Repairer – Part Time
Business: BOLD Trailer And Caravan Repair Centre
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details