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COMING EVENTS
DECEMBER
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AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update –
- Newcastle, Supershow.
- Campaign updates
- Road To A Million Campaign.
- Always On Social Media Strategy.
- Camping Concierge.
- Destination NSW Campaign
- Shows Update –
- Training
- Overview for 2025 including.
- Masterclasses for Manufacturers, Dealers and Repairers.
- Towing and Weights Training for Trade Members.
- Advocacy and Government.
- Help Inform Our Advocacy Support Services.
- Replace Old Business Equipment and Save.
- SafeWork $1,000 Small Business Rebate.
- Get Funding or Support for Apprenticeships.
- Other Funding Opportunities.
- Reduce the Risks from Lithium-Ion Batteries.
- Have You Used Our Trade Knowledge Centre?
- Providing Correct Information When Selling Products.
- Recent Research Reports Released.
- Caravan & Camping Visitor Economy Monitor January 2025.
- National Association Activities.
- Recall: Dometic 2 Cook Turbo FFD Deluxe Gas Stove.
- Marketing and Promotions:
- Productions Stats
- New Members Update
- Other Business
- General Business
- Member Feedback
- Next Trade Meeting: Thursday 17th April 2025.
EVENT DETAILS
Date: Thursday 13 February 2025 Venue: CCIA NSW Meeting Hub Rosehill Time: 10:00am – 11:30amPRESENTER
Joe Taylor, Trade Manager, CCIA NSW TIME
Thursday 13 February
10:00am – 11:30am |
 LOCATION
CCIA NSW Meeting Hub
Gate 1, 1 Grand Avenue
Rosehill, NSW, 2142 |
 LEARN MORE |
 CALENDAR |
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EVENT DETAILS
The Newcastle Caravan Lifestyle Expo is on for 3 big days from 31 January – 2 February 2025.
It’s the ultimate place to research, compare and discuss all aspects of the caravan lifestyle industry. Gear up for your next adventure and speak to our expert exhibitors, who are on hand to provide you with all the information you need to get on the road.
The Expo showcases the latest in caravans, motorhomes, campervans, camper trailers, accessories and holiday parks all in one great location. We have plenty of outdoor displays and two huge indoor pavilions to deliver the perfect all-weather event.
Tickets are best purchased online in advance. For those looking to tap and go on the day, facilities will be available at each gate, VISA, Mastercard, and Eftpos Debit cards accepted only – no AMEX or Cash sales available.
| TIME Friday 31 January – Sunday 02 February 9:30am – 4:00pm | LOCATION Newcastle Entertainment Centre & Showground, Griffiths Road, Broadmeadow NSW 2292 |
| LEARN MORE | CALENDAR |
FEBRUARY
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AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update –
- Newcastle, Supershow.
- Campaign updates
- Road To A Million Campaign.
- Always On Social Media Strategy.
- Camping Concierge.
- Destination NSW Campaign
- Shows Update –
- Training
- Overview for 2025 including.
- Masterclasses for Manufacturers, Dealers and Repairers.
- Towing and Weights Training for Trade Members.
- Advocacy and Government.
- Help Inform Our Advocacy Support Services.
- Replace Old Business Equipment and Save.
- SafeWork $1,000 Small Business Rebate.
- Get Funding or Support for Apprenticeships.
- Other Funding Opportunities.
- Reduce the Risks from Lithium-Ion Batteries.
- Have You Used Our Trade Knowledge Centre?
- Providing Correct Information When Selling Products.
- Recent Research Reports Released.
- Caravan & Camping Visitor Economy Monitor January 2025.
- National Association Activities.
- Recall: Dometic 2 Cook Turbo FFD Deluxe Gas Stove.
- Marketing and Promotions:
- Productions Stats
- New Members Update
- Other Business
- General Business
- Member Feedback
- Next Trade Meeting: Thursday 17th April 2025.
EVENT DETAILS
Date: Thursday 13 February 2025
Venue: CCIA NSW Meeting Hub Rosehill
Time: 10:00am – 11:30am
PRESENTER
Joe Taylor, Trade Manager, CCIA NSW
| TIME Thursday 13 February 10:00am – 11:30am | LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Avenue Rosehill, NSW, 2142 |
| LEARN MORE | CALENDAR |
EVENT DETAILS
Could your team improve how they handle customer complaints?
Reflecting on the peak summer holiday period, have you encountered challenging customer interactions that could have been managed better? Give your staff the skills and strategies they need to deal with even the most difficult and demanding customers.
Our half-day online Managing Difficult Customers workshop on Thursday 20 February 2025 will teach participants behavioural skills that can be applied when dealing with customers in person, over the phone or via social media.
Topics include:
- Understanding why difficult customers can be difficult
- The significance of actions to an organisation’s reputation and success
- Behaviours we must avoid: list of attacking and defensive behaviours
- Engaging the professional brain – not taking it personally
- Understanding, and increasing your emotional intelligence
- What not to say: image wreckers!
- Using positive, powerful language
- Controlling conversations professionally
- Anger vs abuse – and how to deal with it effectively
- How to react to aggressive behaviour
- Saying ‘No’ when you have to
- The H.E.L.P Formula for dealing with difficult people
- The 6-Step approach to dealing with complaints
- Knowing the boundaries – the Red and Blue rules
- Personal action plans
Who Should do the Training?
Anyone in your business that deals with customers and/or escalated customer complaints, including:
- Your sales teams and their support staff
- Customer service officers and receptionists
- Managers and assistant managers
- Customer complaint managers
- Press and marketing teams
- Your brand ambassadors
- Even the CEO!
Date
Thursday 20 February 2025
Delivery Method
Interactive online workshop 9am – 12pm (delivered via Zoom)
Presenter
Karin Oldham
Trainer
WeTrain Leaders in Corporate Training
Cost
$279 per person (includes course materials)
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 20 February 9:00am – 12:00pm | LOCATION Interactive online workshop (delivered via Zoom) |
| LEARN MORE | CALENDAR |
MARCH
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Leisure Coast – Residential Land Lease Communities Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For Residential Land Lease Communities
- Residents Committees 101
- Dealing with Deceased Estates
- Handling Disputes, Breaches and Terminations
Who Should Attend?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Event Details:
Date: Wednesday 19 March 2025
Location: BIG4 Easts Beach Kiama
Cost: $49
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW Training
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering, please contact Shannon Lakic at CCIA NSW at shannon.lakic@cciansw.com.au.
| TIME Wednesday 19 March 1:00pm – 3:00pm | LOCATION BIG4 Easts Beach Kiama 30 Ocean Street Kiama |
| LEARN MORE | CALENDAR |
EVENT DETAILS
Are you preparing for negotiations with Home Owners about an upcoming site fee increase or another matter? Our Negotiation Skills Training on Thursday 20 March 2025 is designed specifically for you.
Why Attend
Good negotiation is a learnt skill that can give operators the edge when negotiating with Residents Committees and home owners about issues that commonly arise in residential land lease communities, such as:
- Site fee increases,
- Community facilities and upgrades,
- Access,
- Community rules,
- Alterations and additions to homes,
- Disputes between home owners, etc.
Being an excellent negotiator means coming up with win/win solutions, not simply dominating the other party.
What You’ll Learn
This course will teach operators how to plan for success, avoid any threats and maximise performance to create agreements that reflect your community’s goals, while still delivering a great result for all parties involved.
Topics include:
- Understanding what negotiation involves and why setting clear goals, where both parties feel like they have won, is important.
- Pre-planning negotiations so you can stack the odds in your favour and end with a successful result.
- Breaking negotiation into five key steps. Learning these will help you to understand how to progress through negotiations to reach your goal.
- Strategies and tactics to match different types of negotiations. Clear and effective communication to avoid misunderstandings and frustration.
- How to deal with conflict, difficult people and situations so the end result is still successful.
- The tactics and actions to avoid at all costs.
- The vital step you must complete BEFORE closing the deal.
- Closing a deal professionally and with a smile on everyone’s faces.
- How to immediately implement new skills into your action plan.
Date & Times:
ONLINE WORKSHOP
Thursday 20 March 2025
2 x 3-hour sessions delivered same day via Zoom:
Session 1 – 9am – 12pm
(participants break to enjoy their own lunch offline)
Session 2 – 1pm – 4pm
$369 per person (incl. GST)
Presenter:
Troy Quaife,
Corporate Trainer, Facilitator, Speaker, Coach
WeTrain Leaders in Corporate Training
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering, please contact Shannon Lakic at CCIA NSW at shannon.lakic@cciansw.com.au.
| TIME Thursday 20 March 9:00am – 4:00pm | LOCATION Interactive online workshop (delivered via Zoom) |
| LEARN MORE | CALENDAR |
JOB BOARD
Position: Business Development Officer Business: Tweed Shire Council See job advert here
Position: Caravan Park Managers
Business: Dawson River Tourist Park
See job advert here
Position: Multiple Positions
Business: BOLD Trailer And Caravan Repair Centre
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details