Delivering Exceptional Customer Service
The Association is offering members a full day workshop to give their staff the tools and skills they need to go beyond adequate customer service […]
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Marketing Tip: How to Write a Testimonial
Testimonials from past customers can help build your brand, retain customers and generate new leads. Click here to see examples from Brafton of good testimonials and how
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Electricity Charging in Residential Land Lease Communities
On 26 February 2019, a roundtable of key stakeholders was convened by NSW Fair Trading to discuss electricity on-selling to home owners in land lease
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CCIA NSW Feedback on Beyond Tourism 2020 Steering Committee Report to Government
The Association has submitted a response to Australia’s next national tourism strategy, as set out in the Report to Government developed by the Beyond Tourism 2020 Steering
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Suppliers and manufacturers – who is ultimately liable?
Under the Australian Consumer Law, suppliers and manufacturers have responsibilities in relation to defective goods. But who is ultimately liable? Click here for a great summary
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What’s New at NCAT
There are two new developments at the NSW Civil and Administrative Tribunal (NCAT) that are important for members – a new form to help parties request an
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Are You In for Supershow?
Preparations are well under way for our 2019 Caravan Camping Holiday Supershow, which is being held from Tuesday 30 April – Sunday 5 May at
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Marketing Tip: Organic vs. Paid Traffic
If you want to understand the difference between organic vs. paid traffic, and how to use both for maximum ROI, read this easy to understand Brafton
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Upcoming First Aid Courses
First Aid courses are coming up in Sydney, Newcastle, Port Macquarie, Tamworth, Coffs Harbour, Lismore, Bathurst, Dubbo, Albury, Wagga Wagga, Bega, Ulladulla, Kiama, Shoalhaven and
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CCIA Year in Review 2018
2018 was quite a year for our industry and the Association. In facing some challenges, we had incredible victories and managed to outperform all other
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