RECENT POSTS
KNOWLEDGE
CENTRES
COMING EVENTS
DECEMBER
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AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update –
- Newcastle, Supershow.
- Campaign updates
- Road To A Million Campaign.
- Always On Social Media Strategy.
- Camping Concierge.
- Destination NSW Campaign
- Shows Update –
- Training
- Overview for 2025 including.
- Masterclasses for Manufacturers, Dealers and Repairers.
- Towing and Weights Training for Trade Members.
- Advocacy and Government.
- Help Inform Our Advocacy Support Services.
- Replace Old Business Equipment and Save.
- SafeWork $1,000 Small Business Rebate.
- Get Funding or Support for Apprenticeships.
- Other Funding Opportunities.
- Reduce the Risks from Lithium-Ion Batteries.
- Have You Used Our Trade Knowledge Centre?
- Providing Correct Information When Selling Products.
- Recent Research Reports Released.
- Caravan & Camping Visitor Economy Monitor January 2025.
- National Association Activities.
- Recall: Dometic 2 Cook Turbo FFD Deluxe Gas Stove.
- Marketing and Promotions:
- Productions Stats
- New Members Update
- Other Business
- General Business
- Member Feedback
- Next Trade Meeting: Thursday 17th April 2025.
EVENT DETAILS
Date: Thursday 13 February 2025
Venue: CCIA NSW Meeting Hub Rosehill
Time: 10:00am – 11:30am
PRESENTER
Joe Taylor, Trade Manager, CCIA NSW
 TIMEThursday 13 February 10:00am – 11:30am |  LOCATIONCCIA NSW Meeting Hub Gate 1, 1 Grand Avenue Rosehill, NSW, 2142 |
 LEARN MORE |  CALENDAR |
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EVENT DETAILS
The Newcastle Caravan Lifestyle Expo is on for 3 big days from 31 January – 2 February 2025.
It’s the ultimate place to research, compare and discuss all aspects of the caravan lifestyle industry. Gear up for your next adventure and speak to our expert exhibitors, who are on hand to provide you with all the information you need to get on the road.
The Expo showcases the latest in caravans, motorhomes, campervans, camper trailers, accessories and holiday parks all in one great location. We have plenty of outdoor displays and two huge indoor pavilions to deliver the perfect all-weather event.
Tickets are best purchased online in advance. For those looking to tap and go on the day, facilities will be available at each gate, VISA, Mastercard, and Eftpos Debit cards accepted only – no AMEX or Cash sales available.
| TIME Friday 31 January – Sunday 02 February 9:30am – 4:00pm | LOCATION Newcastle Entertainment Centre & Showground, Griffiths Road, Broadmeadow NSW 2292 |
| LEARN MORE | CALENDAR |
Sydney – RV Manufacturers, Dealers and Repairers Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For RV Manufacturers, Dealers and Repairers
- Responsibilities and Accountability to Customers
- Addressing Common Problems
- How to Avoid or Deal with Disputes
- Preparing for the NSW Civil and Administrative Tribunal (NCAT)
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 17 April 11:30am – 1:30pm | LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
North Coast – Holiday Parks Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For Holiday Parks
- Developing Useful Booking Terms & Conditions
- Managing your Agreements with Long-term Casual Occupants
- Implementing Policies, Processes and Park Rules to deal with common issues, including:
- Problems with Bookings
- Refunds
- Children and Supervision
- Traffic and Parking
- Anti-Social Behaviour
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 21 August 1pm – 3pm | LOCATION Coffs Harbour Surf Club 23 Surf Club Road Coffs Harbour NSW 2142 |
| LEARN MORE | CALENDAR |
JULY
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Wednesday Webinar: Residential Site Agreements
Understand the key fundamentals of Residential Site Agreements with this free, 30-minute webinar designed for Land Lease Residential Community members.
Presented by Gillian Moore, General Manager – Member Support Services, this webinar will provide a practical overview of the below key areas:
- Legislation and key regulatory bodies
- Site Agreements vs sales contracts
- Standard form of Residential Site Agreement
- Additional Terms and Conditions
- Disclosure obligations
- Site fee increases
- Assignment and subletting
- Dispute resolution
Whether you’re new to the sector or looking for a refresher, this webinar offers valuable insights to help you stay compliant and confident in your day-to-day operations.
NOTE: This is an Association Member Only event.
Time: 12:00 pm – 12:30 pm
Presenter:
Gillian Moore, General Manager – Member Support Services
If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 30 July 12:00 pm – 12:30 pm | LOCATION Online (Microsoft Teams) |
| LEARN MORE | CALENDAR |
AUGUST
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EVENT DETAILS
Date
Tuesday 19 August 2025
Time
11:00am – 1:00pm, including a complimentary lunch
Venue
Kincumber Nautical Village
57 Empire Bay Drive,
Kincumber NSW 2251
Presenters
Gillian Moore, General Manager – Member Support Services
AGENDA
11:00am – Central Coast Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Issues for Trade Members
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
| TIME Tuesday 19 August 11:00am – 1:00pm | LOCATION Kincumber Nautical Village 57 Empire Bay Drive, Kincumber NSW 2251 |
| LEARN MORE | CALENDAR |
EVENT DETAILS
Date
Thursday 21 August 2025
Time
11:00am – 1:00pm, including a complimentary lunch
Venue
Coffs Harbour Surf Club
23 Surf Club Road
Coffs Harbour NSW 2450
Presenters
Gillian Moore, General Manager – Member Support Services
AGENDA
11:00am – North Coast Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Issues for Trade Members
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
| TIME Thursday 21 August 11:00am – 1:00pm | LOCATION Coffs Harbour Surf Club 23 Surf Club Road Coffs Harbour NSW 2450 |
| LEARN MORE | CALENDAR |
Wednesday Webinar: Selling Homes
Join us at 12pm on 27 August 2025 for a FREE 30-minute webinar tailored for Land Lease Community Operators selling homes in their communities.
Presented by: Gillian Moore, General Manager – Member Support Services, this practical session will help you:
- Understand the Operator’s role and legal obligations when selling homes in a land lease community.
- Confidently navigate sales agency agreements, disclosure requirements and site agreements.
- Learn how to avoid common pitfalls and manage disputes.
- Gain practical tools to streamline the sales process.
- Feel more confident in handling sales and disclosure.
NOTE: This is an Association Member Only event.
Time: 12:00 pm – 12:30 pm
Presenter:
Gillian Moore, General Manager – Member Support Services
If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 27 August 12:00 pm – 12:30 pm | LOCATION Online (Microsoft Teams) |
| LEARN MORE | CALENDAR |
SEPTEMBER
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Creating Outstanding Customer Experiences: A Practical Workshop
Every customer interaction is an opportunity to build trust, grow loyalty, and strengthen your reputation.
This engaging, half-day workshop will equip your staff with practical strategies to deliver smooth, solutions-focused service across all customer touchpoints, from first enquiry to post-sale support or return visits.
Through interactive activities and real-world examples, participants will learn how to handle enquiries and issues with professionalism, tailor their approach to different customers, and contribute to a service culture that sets your business apart.
Topics Include:
- Introduction and course objectives
- What is effortless customer service and how can we achieve it?
- The 7 steps to master
- First impression analysis – how do you rate?
- Mapping out the path that customers take when doing business with you
- Tailoring your interactions to your customers
- The keys to empowering staff and making them responsible
- Using powerful, and effortless, language
- Your business communication channels and the vital role they play to keep customers
- Effortlessly righting wrongs and managing challenges
- Practical exercises and activities throughout the session
- Personal actions plan
Who Should Attend?
Anyone in your business who deals with customers, including:
- Your sales teams and their support staff
- Customer service officers and receptionists
- PR and marketing teams
- Team leaders, supervisors and managers.
Presenter:
WeTrain Leaders in Corporate Trainers
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 10 September 9am – 12pm | LOCATION Interactive Online Workshop – via Zoom |
| LEARN MORE | CALENDAR |
JOB BOARD
Position: Business Development Officer Business: Tweed Shire Council See job advert here
Position: Multiple Positions
Business: BOLD Trailer And Caravan Repair Centre
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details