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EVENT DETAILS

The Illawarra Caravan Lifestyle Expo is on for 3 big days from 11 July – 13 July 2025.

Visitors will see over 100  exhibitors, lots of brands and a great range of displays showcasing the latest in Caravans, Motorhomes, Campervans, Camper & Tent Trailers, Accessories, Holiday Parks and Destinations all in the one great location.

CCIA NSW Expos are the ultimate way to check out what caravan and camping is all about and are the official industry event.

Whether you’re new to caravan and camping and wanting to discover what’s available or an avid enthusiast looking to update your equipment, you’re sure to find something to suit.

It’s the perfect place to talk to an expert, compare products and plan your next holiday!

TIME Friday 11 July – Sunday 13 July 9:30am – 4:00pm	LOCATION Kembla Grange Racecourse, Wollongong
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EVENT DETAILS

Date
Wednesday 22 July 2025

Time
11:00am – 1:00pm

Venue
Shoalhaven Heads Bowling Club
Shoalhaven Heads Rd,
Shoalhaven Heads NSW 2535

Presenters
Kylie Robertson, Membership Development Manager – Environment Specialist

AGENDA

11:00am – Leisure Coast Regional Meeting

1. Important Updates
2. Overview of CCIA NSW Activities:
   • Lobbying efforts and submissions to Government on Legislative Reviews
   • Marketing and Promotional Update
   • Issues for Holiday Parks & Residential Land Lease Communities
   • Issues for Trade Members
   • Member Events & Opportunities
3. Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.

12:30pm – Networking Lunch

1:00pm – Meeting Close

Register

TIME Wednesday 22 July 11:00am – 1:00pm	LOCATION Shoalhaven Heads Bowling Club Shoalhaven Heads Road Shoalhaven Heads NSW 2535
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Dealing with Occupational Violence & Aggression

Empower your team to act safely, decisively and legally when tensions rise

Violent and aggressive incidents can and do occur in our industry. Whether it’s a guest who’s had too much to drink, a dispute between residents, or a customer frustrated by service delays – frontline staff and managers can unexpectedly find themselves dealing with unacceptable and threatening behaviour.

In response to real incidents that have impacted our members, CCIA NSW is delivering training to help public-facing team members better identify, manage and de-escalate potentially violent situations before they get out of hand.

Our new half-day, Dealing with Occupational Violence & Aggression workshop will provide practical skills to protect staff, customers and business owners, while supporting workplace safety obligations.

Participants will learn how to confidently assess risks, apply de-escalation strategies, and integrate safety practices into WHS Policies and Procedures.

Workshop Content

• What constitutes occupational violence and aggression
• Current Safe Work Australia statistics
• WHS legislative requirements
• Risk Management for prevention of occupational violence and aggression, including formal and dynamic risk assessment
• Crisis communication tips
• The SAFETY model: Stay Aware, Act Professionally, Follow Protocols, Escalate Concerns, Take Precautions, Your Wellbeing
• Post-incident recovery and support.

Learning Outcomes

On completion of the workshop, participants will understand:

• What constitutes occupational violence and aggression and the potential impact on mental and physical wellbeing.
• The prevalence of occupational violence and aggression, particularly in relation to their own industry and workplace.
• Their legislative obligations and requirements.
• How to apply a formal preventative risk management process to minimise the risk of occupational violence and aggression.
• How to apply a dynamic risk management model that includes practical information and tips for employees to use in real time if facing an incident of occupational violence and aggression.
• The importance of all aspects of communication, including de-escalation strategies based around empathy, and crisis communication tips.
• How to apply the Safety Australia Group prevention of OVA model S.A.F.E.T.Y.
• How to identify post incident support and recovery strategies, both internal to their organisation, in addition to external supports.

Who Should Attend?

Team members in public-facing roles, including:

• Customer service
• Cleaning and maintenance
• Sales
• Complaints handling
• Managers and assistant managers.

Presenter:
Bernadette Brennan – Senior Consultant, Safety Australia Group

Register your team today and take the first step toward a safer, more confident workplace.

Register Now

If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.

TIME Tuesday 29 July 9am – 12:30pm	LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142
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Introduction to Supervision and Leadership

Stepping into a leadership or supervisory role is an exciting opportunity to grow, inspire and make a real impact. Whether you’re just starting out or have recently taken on new responsibilities, this course is designed to set you up for success from day one. You’ll gain the practical tools, insights, and confidence to lead with purpose and support your team to thrive.

The Introduction to Supervision and Leadership workshop is your essential first step to becoming a leader people trust and want to follow. You’ll learn how to bring out the best in your team, create a positive, high-performing work environment and tackle challenges with clarity and confidence.

Topics Include:

• How to identify your individual style so you can effectively supervise and manage
• The essential qualities every successful manager needs (without these, you’ll struggle in the role)
• The secrets to building, developing and maintaining a high-performance team that consistently hits goals and stays happy and enthusiastic
• Perfect your time management skills and achieve targets, avoid overwhelm and still have time left for yourself
• Nail the review process to improve performance and create a positive experience for all involved
• How to give feedback and conduct staff appraisals
• How to deal with difficult people and challenging situations, plus smart strategies to prevent problems arising in the first place
• The differences between good managers and excellent managers, and how to raise your game
• The one step that will allow you to avoid misunderstandings and costly communication mishaps
• How to develop your own personal action plan to apply your new supervision and leadership skills for greater success

Who Should do the Training?

• New supervisors and managers
• Managers taking up new responsibilities
• Front line and support staff preparing for supervisory roles
• Managers who can benefit from renewed training to deal with unfamiliar situations and challenges (e.g. times of organisational stress or change).

Presenter:
WeTrain

This workshop is a great opportunity to build your confidence and develop practical leadership skills you can apply straight away. We’d love to see you there.

Register Now

If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.

TIME Thursday 31 July 9am – 4pm	LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142
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