Negotiation Skills Training for Community Operators

Negotiation Skills Training for Community Operators

Are you preparing for negotiations with Home Owners about an upcoming site fee increase or another matter? Our Negotiation Skills Training on Thursday 20 March 2025 is designed specifically for you.

Why Attend

Good negotiation is a learnt skill that can give operators the edge when negotiating with Residents Committees and home owners about issues that commonly arise in residential land lease communities, such as:

• Site fee increases,
• Community facilities and upgrades,
• Access,
• Community rules,
• Alterations and additions to homes,
• Disputes between home owners, etc.

Being an excellent negotiator means coming up with win/win solutions, not simply dominating the other party.

What You’ll Learn

This course will teach operators how to plan for success, avoid any threats and maximise performance to create agreements that reflect your community’s goals, while still delivering a great result for all parties involved.

Topics include:

• Understanding what negotiation involves and why setting clear goals, where both parties feel like they have won, is important.
• Pre-planning negotiations so you can stack the odds in your favour and end with a successful result.
• Breaking negotiation into five key steps. Learning these will help you to understand how to progress through negotiations to reach your goal.
• Strategies and tactics to match different types of negotiations. Clear and effective communication to avoid misunderstandings and frustration.
• How to deal with conflict, difficult people and situations so the end result is still successful.
• The tactics and actions to avoid at all costs.
• The vital step you must complete BEFORE closing the deal.
• Closing a deal professionally and with a smile on everyone’s faces.
• How to immediately implement new skills into your action plan.

Date & Times:
ONLINE WORKSHOP
Thursday 20 March 2025
2 x 3-hour sessions delivered same day via Zoom:
Session 1 – 9am – 12pm
(participants break to enjoy their own lunch offline)
Session 2 – 1pm – 4pm
$369 per person (incl. GST)

Presenter:
Troy Quaife,
Corporate Trainer, Facilitator, Speaker, Coach
WeTrain Leaders in Corporate Training

Places are strictly limited, so register early to avoid disappointment!

If you have any questions or difficulties registering, please contact Shannon Lakic at CCIA NSW at shannon.lakic@cciansw.com.au.