Creating Outstanding Customer Experiences: A Practical Workshop

Every customer interaction is an opportunity to build trust, grow loyalty, and strengthen your reputation.

This engaging, half-day workshop will equip your staff with practical strategies to deliver smooth, solutions-focused service across all customer touchpoints, from first enquiry to post-sale support or return visits.

Through interactive activities and real-world examples, participants will learn how to handle enquiries and issues with professionalism, tailor their approach to different customers, and contribute to a service culture that sets your business apart.

Your team will learn how to:

• Understand the customer mindset and tailor interactions accordingly.
• Create a strong first impression – and maintain it.
• Communicate clearly, positively, and professionally.
• Resolve issues and complaints confidently.
• Deliver consistent, seamless service across different channels.
• Strengthen relationships and turn customers into loyal advocates.

Topics include:

• Introduction and course objectives
• What is effortless customer service and how can we achieve it?
• The 7 steps to master
• First impression analysis – how do you rate?
• Mapping out the path that customers take when doing business with you
• Tailoring your interactions to your customers
• The keys to empowering staff and making them responsible
• Using powerful, and effortless, language
• Your business communication channels and the vital role they play to keep customers
• Effortlessly righting wrongs and managing challenges
• Practical exercises and activities throughout the session
• Personal actions plan

Who Should do the Training?
Anyone in your business who deals with customers, including:

• Your sales teams and their support staff
• Customer service officers and receptionists
• PR and marketing teams
• Team leaders, supervisors and managers.

Date
Wednesday, 10 September 2025
9am – 12pm

Delivery Method
Interactive online workshop 9am – 12pm (delivered via Zoom).

Presenter
WeTrain Leaders in Corporate Trainers.

Cost
$279 per person (includes course materials).

Places are strictly limited, so register early to avoid disappointment!

If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW on 0455 327 100 or email keira.phillips@cciansw.com.au.