Program
8.00am
Registration Open
9:00am
Member MEGA Day will open with a welcome from Association President Mark Lindsay and CEO Wayne Lange, who will set the scene for the day, reflect on the Association’s priorities, and outline key themes and opportunities for members.
Joining them, Matthew Cameron, CEO of Panthers Rugby League, will officially welcome delegates to the venue and share his insights on leadership in today’s operating environment.
9.45am
State of the Industry
This session will provide a high-level state of the industry update, bringing together national research insights and strategic direction for the visitor economy in NSW.
Karen Jones, CEO of Destination NSW, will outline the NSW Visitor Economy Strategy 2035, progress to date, and the role and opportunities for caravan and camping within the state’s tourism future.
Dr Peter Clay, General Manager Research and Insights, Caravan Industry Association of Australia, will share the latest national industry data and forward outlook following the 2026 State of the Industry Report, equipping members with a clear picture of current trends and where the sector is headed.
10.30am
Morning Tea
11:00am
Community
Phase 2 Reforms for Residential Land Lease Communities
This session will update members on Phase 2 reforms for residential land lease communities, including current policy development, likely areas of change, operator considerations and Q&A with NSW Fair Trading.
Presenters
Gillian Moore, General Manager – Member Support Services, LLLIA NSW
Katerina Pavlidis Director, Rental, Strata and Property, NSW Fair Trading
Park
Accessible and Inclusive Tourism in Action
This session will explore practical ways holiday and caravan park operators can create more accessible and inclusive guest experiences, with expert insights, real-world examples and Q&A with the panel.
Panellists
Kerry Williams, Founder and Director, Accessible Accommodation
Charlie Douty, Founder and Director, Welcome with Pride
Garry Ellem, Coordinator Holiday Parks, Lake Mac Holiday Parks
Michael McIvor, Owner, Broken Hill Tourist Park & Managing Director, Experience Broken Hill
Trade
From Showroom to Service Bay – Understanding In-Service Compliance
This session will help RV dealers, repairers and service providers understand key aftermarket and in-service compliance obligations, including modifications, standards, risk areas and practical guidance for maintaining compliance across the vehicle lifecycle.
Presenter
Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia
Supporting Residents and Guests Living with Dementia
This session will provide practical guidance to help holiday park and land lease community operators better understand dementia, support positive interactions with residents and guests, and create more dementia-friendly environments.
Presenter
Anthony Parker, Community Development Officer, Dementia Friendly Communities Program, Dementia Australia
Understanding Changes to Motor Dealer and Repairers Laws
This session will update RV dealers and repairers on key changes to NSW motor dealer and repairer laws, including new compliance requirements, consumer protections and the extension of the dealer guarantee to towable RVs.
Presenter
Dr Emily Rokobauer, AFHEA, Assistant Policy Officer, Strategy, Policy and Delivery Branch
NSW Fair Trading
12:30pm
Networking Lunch
1:30pm
Sales Masterclass – Getting to ‘Yes’ in a Challenging Market
This session will equip members with practical, psychology-driven sales techniques to build trust, handle objections and guide cautious customers toward confident buying decisions in a challenging market.
Presenter:
Judeth Wilson
CEO and Corporate Trainer
NSW Building Reforms Unpacked – What They Mean for Our Industry
This session will provide members with an overview of the NSW Government’s Building Productivity Reforms and what they mean for the land lease living, manufactured housing and broader caravan and camping sectors, including impacts on approvals, compliance and project delivery.
Presenter
Tom Kearney, Executive Director Policy & Programs, Building Commission NSW
Australian Consumer Law in Practice – Managing Risk in Sales, Repairs and Service
This practical workshop will help members understand key Australian Consumer Law obligations and recent developments, providing guidance on managing consumer issues, reducing risk and maintaining customer trust across sales, repairs and service operations.
Presenter
Suzie Leask, Partner, Hall & Wilcox
AI for Business
This practical session will explore how AI is changing the customer journey and what businesses can do to improve their visibility online, helping ensure they are found, recommended and chosen by customers.
Presenter
Liz Ward, CEO, Tourism Tribe
Navigating Planning and Development Challenges
This panel session will provide practical insights into the planning, regulatory and commercial challenges facing holiday parks and land lease communities, helping operators better manage risk and prepare for future development opportunities.
Presenters
Susan Blake, Senior Planner, ADW Johnson
Josh Palmer, Partner, Pikes & Verekers Lawyers
Brett Phillips, Founding Partner, Lands Advisory Services
3:00pm
Afternoon Tea
3:30pm
Keynote Speaker
Leadership When Every Minute Matters
In an increasingly complex and fast-moving world, effective leadership is often tested when the pressure is highest and the stakes are greatest. Drawing on decades of experience in emergency medicine, disaster response and search and rescue, Dr Jorian Kippax will share powerful lessons on leadership, teamwork and decision-making when every minute matters.
Named the 2026 Tasmanian Australian of the Year, Jorian is recognised for a career dedicated to helping others, including the internationally renowned 2024 Franklin River rescue that saw him and his team save the life of a trapped whitewater rafter in extraordinary circumstances.
Through extraordinary stories and practical insights, Jorian will demonstrate that great leadership is not about avoiding adversity, but about having the courage, clarity and confidence to act when it matters most.
Speaker
Dr Jorian Kippax
4:45pm
Close of Member Mega Day
6.00pm
Awards of Excellence Celebration
