Effortless Customer Service

CANCELLED

Give your staff the tools and skills they need to deliver exceptional service for your customers.

Our half-day Effortless Customer Service workshop will empower your staff to think about your customers through every stage of their encounter with your business, and offer a seamless, smooth experience.

They will learn how to become solutions-focused, speak to customers the right way, how to overcome issues and complaints and how to grow customer loyalty.

Topics include:

• Introduction and course objectives
• What is effortless customer service and how can we achieve it?
• The 7 steps to master
• First impression analysis – how do you rate?
• Mapping out the path that customers take when doing business with you
• Tailoring your interactions to your customers
• The keys to empowering staff and making them responsible
• Using powerful, and effortless, language
• Your business communication channels and the vital role they play to keep customers
• Effortlessly righting wrongs and managing challenges
• Practical exercises and activities throughout the session
• Personal actions plans.

Who Should do the Training?
Anyone in your business who deals with customers, including:

• Your sales teams and their support staff
• Customer service officers and receptionists
• PR and marketing teams
• Team leaders, supervisors and managers.

Date
Wednesday 7 May 2025
9am – 12pm

Delivery Method
Interactive online workshop 9am – 12pm (delivered via Zoom).

Presenter
Judeth Wilson
CEO & Lead Trainer
WeTrain Leaders in Corporate Trainers.

Cost
$279 per person (includes course materials).

Places are strictly limited, so register early to avoid disappointment!

If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.