RECENT POSTS
KNOWLEDGE
CENTRES
COMING EVENTS
DECEMBER
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update –
- Newcastle, Supershow.
- Campaign updates
- Road To A Million Campaign.
- Always On Social Media Strategy.
- Camping Concierge.
- Destination NSW Campaign
- Shows Update –
- Training
- Overview for 2025 including.
- Masterclasses for Manufacturers, Dealers and Repairers.
- Towing and Weights Training for Trade Members.
- Advocacy and Government.
- Help Inform Our Advocacy Support Services.
- Replace Old Business Equipment and Save.
- SafeWork $1,000 Small Business Rebate.
- Get Funding or Support for Apprenticeships.
- Other Funding Opportunities.
- Reduce the Risks from Lithium-Ion Batteries.
- Have You Used Our Trade Knowledge Centre?
- Providing Correct Information When Selling Products.
- Recent Research Reports Released.
- Caravan & Camping Visitor Economy Monitor January 2025.
- National Association Activities.
- Recall: Dometic 2 Cook Turbo FFD Deluxe Gas Stove.
- Marketing and Promotions:
- Productions Stats
- New Members Update
- Other Business
- General Business
- Member Feedback
- Next Trade Meeting: Thursday 17th April 2025.
EVENT DETAILS
Date: Thursday 13 February 2025
Venue: CCIA NSW Meeting Hub Rosehill
Time: 10:00am – 11:30am
PRESENTER
Joe Taylor, Trade Manager, CCIA NSW
 TIMEThursday 13 February 10:00am – 11:30am |  LOCATIONCCIA NSW Meeting Hub Gate 1, 1 Grand Avenue Rosehill, NSW, 2142 |
 LEARN MORE |  CALENDAR |
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
EVENT DETAILS
The Newcastle Caravan Lifestyle Expo is on for 3 big days from 31 January – 2 February 2025.
It’s the ultimate place to research, compare and discuss all aspects of the caravan lifestyle industry. Gear up for your next adventure and speak to our expert exhibitors, who are on hand to provide you with all the information you need to get on the road.
The Expo showcases the latest in caravans, motorhomes, campervans, camper trailers, accessories and holiday parks all in one great location. We have plenty of outdoor displays and two huge indoor pavilions to deliver the perfect all-weather event.
Tickets are best purchased online in advance. For those looking to tap and go on the day, facilities will be available at each gate, VISA, Mastercard, and Eftpos Debit cards accepted only – no AMEX or Cash sales available.
| TIME Friday 31 January – Sunday 02 February 9:30am – 4:00pm | LOCATION Newcastle Entertainment Centre & Showground, Griffiths Road, Broadmeadow NSW 2292 |
| LEARN MORE | CALENDAR |
Sydney – RV Manufacturers, Dealers and Repairers Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For RV Manufacturers, Dealers and Repairers
- Responsibilities and Accountability to Customers
- Addressing Common Problems
- How to Avoid or Deal with Disputes
- Preparing for the NSW Civil and Administrative Tribunal (NCAT)
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 17 April 11:30am – 1:30pm | LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
North Coast – Holiday Parks Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For Holiday Parks
- Developing Useful Booking Terms & Conditions
- Managing your Agreements with Long-term Casual Occupants
- Implementing Policies, Processes and Park Rules to deal with common issues, including:
- Problems with Bookings
- Refunds
- Children and Supervision
- Traffic and Parking
- Anti-Social Behaviour
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday 21 August 1pm – 3pm | LOCATION Coffs Harbour Surf Club 23 Surf Club Road Coffs Harbour NSW 2142 |
| LEARN MORE | CALENDAR |
JULY
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Wednesday Webinar: Residential Site Agreements
Understand the key fundamentals of Residential Site Agreements with this free, 30-minute webinar designed for Land Lease Residential Community members.
Presented by Gillian Moore, General Manager – Member Support Services, this webinar will provide a practical overview of the below key areas:
- Legislation and key regulatory bodies
- Site Agreements vs sales contracts
- Standard form of Residential Site Agreement
- Additional Terms and Conditions
- Disclosure obligations
- Site fee increases
- Assignment and subletting
- Dispute resolution
Whether you’re new to the sector or looking for a refresher, this webinar offers valuable insights to help you stay compliant and confident in your day-to-day operations.
NOTE: This is an Association Member Only event.
Time: 12:00 pm – 12:30 pm
Presenter:
Gillian Moore, General Manager – Member Support Services
If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 30 July 12:00 pm – 12:30 pm | LOCATION Online (Microsoft Teams) |
| LEARN MORE | CALENDAR |
OCTOBER
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Managing Difficult Customers While Staying Calm and Professional
Turn Challenging Customer Moments into Positive Outcomes
Difficult customers are a reality in every business, but how your team responds can make the difference between damage and growth.
This practical half-day online workshop will give your staff the tools, confidence and communication strategies to stay calm, professional, and effective in the face of complaints or conflict.
Join us for our half-day online workshop on Wednesday 22 October 2025 to learn proven techniques for handling even the toughest customer interactions – whether in person, over the phone or online.
Topics Include:
- Understanding why difficult customers can be difficult
- The significance of actions to an organisation’s reputation and success
- Behaviours we must avoid: a list of attacking and defensive behaviours
- Engaging the professional brain – not taking it personally
- Understanding, and increasing your emotional intelligence
- What not to say: image wreckers!
- Using positive, powerful language
- Controlling conversations professionally
- Anger vs abuse – and how to deal with it effectively
- How to react to aggressive behaviour
- Saying ‘No’ when you have to
- The H.E.L.P. Formula for dealing with difficult people
- The 6-Step approach to dealing with complaints
- Knowing the boundaries – the Red and Blue Rules
- Personal action plans
Who Should do the Training?
Anyone in your business that deals with customers and/or escalated customer complaints, including:
- Your sales teams and their support staff
- Customer service officers and receptionists
- Managers and assistant managers
- Customer complaint managers
- Press and marketing teams
- Your brand ambassadors
- Even the CEO!
Presenter:
WeTrain Leaders in Corporate Training
There are only 15 places available, so register early to avoid disappointment!
If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 22 October 2025 9 am – 12 pm | LOCATION Interactive online workshop 9am – 12pm (delivered via Zoom) |
| LEARN MORE | CALENDAR |
EVENT DETAILS
The Canberra Caravan Lifestyle Expo is on for 3 big days from 24 October – 26 October 2025.
Exhibition Park in Canberra will be transformed into the finest showcase of recreational vehicles, outdoor gear, food and wine displays and holiday destinations at the 2025 Canberra Caravan Lifestyle Expo.
As summer approaches, now is the perfect time to start planning for your next holiday. Join us to explore over 140 exhibitors, speak to the experts, and compare a wide range of options.
The Expo has lots of indoor pavilions to explore, as well as entertainment, seminars, food and beverages for you to enjoy.
Don’t miss the 2025 Canberra Caravan Lifestyle Expo – it’s the biggest and best event in Canberra for everything RV and outdoors!
| TIME Friday 24 – Sunday 26 October 9:30am – 4:00pm | LOCATION Exhibition Park, Canberra ACT 2911 |
| LEARN MORE | CALENDAR |
EVENT DETAILS
Date
Tuesday 28 October 2025
Time
11:00am – 12:00pm
Venue
Online via Microsoft Teams
CCIA NSW Presenters
- Shannon Lakic, Head of Policy & Engagement, Company Secretary
- Gillian Moore, General Manager – Member Support Services
- Kylie Robertson, Membership Development Manager & Environmental Specialist
AGENDA
11:00am – Leisure Coast Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Issues for Trade Members
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:00pm – Meeting Close
If you would like to attend please register before 5pm, Sunday 26 October 2025.
| TIME Tuesday 28 October 11:00am – 12:00pm | LOCATION Online via Microsoft Teams |
| LEARN MORE | CALENDAR |
Wednesday Webinar: Eye in the Sky – CCTV & Drones
Join us on Wednesday 29 October at 12:00pm-12:30pm (AEDT) via Microsoft Teams and discover how to manage CCTV and drone use in your community or holiday park responsibly and confidently:
- Understand your legal responsibilities in NSW
- Balance security with privacy
- Know what’s allowed (and what’s not) to avoid complaints
- Gain practical tips and real-world case studies
- Ask questions in a live Q&A session
Time: 12:00 pm – 12:30 pm
Presenter:
Gillian Moore, General Manager – Member Support Services
If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Wednesday 29 October 12:00 pm – 12:30 pm | LOCATION Online (Microsoft Teams) |
| LEARN MORE | CALENDAR |
NOVEMBER
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Online – RV Manufacturers, Dealers and Repairers Masterclass
Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Topics Include:
For RV Manufacturers, Dealers and Repairers
- Responsibilities and Accountability to Customers
- Addressing Common Problems
- How to Avoid or Deal with Disputes
- Preparing for the NSW Civil and Administrative Tribunal (NCAT)
Who Should Attend?
- Managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Presenter:
Gillian Moore, General Manager – Member Support Services, CCIA NSW
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering, please contact Keira Phillips at CCIA NSW 0455 327 100 or email keira.phillips@cciansw.com.au.
| TIME Tuesday 18 November 12 pm – 2 pm | LOCATION CCIA NSW Meeting Hub Gate 1, 1 Grand Ave, Rosehill Gardens Racecourse Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
DECEMBER
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
CCIA Christmas Trade Meeting
The meeting will be held at an external venue (TBC), and we would encourage as many of you as possible to attend in person for a Face to Face meeting, as this will provide an opportunity for us to catch-up before year end.
We will be hosting an Xmas lunch directly after the meeting so it is important that you register and confirm your attendance for catering purposes.
Agenda
The Trade Meeting Agenda will be confirmed and available soon.
Event Details
Date: Thursday 11 December 2025
Venue: TBC
Time: 10:30am – 12:00pm
Presenter
Joe Taylor, Trade Manager, CCIA NSW
| TIME Thursday 11 December 10:30am – 12:00pm | LOCATION TBC |
| LEARN MORE | CALENDAR |
JOB BOARD
Position: Business Development Officer Business: Tweed Shire Council See job advert here
Position: Holiday Park Assistant Manager – Brooms Head
Business: Clarence Valley Council
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details