2024 EGM
Trade Meeting Minutes – 06 March 2024
Caravan and Camping Consumer Trends Report – January 2024
Accommodation Insights – February 2024
Caravan and Camping Visitor Economy Monitor – March 2024
RECENT POSTS
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Waste Reporting Exemption 2024 – Household Asbestos Waste
March 12, 2024 -
Risk Management & Business Operations Template
March 12, 2024 -
RVSA Update: New Dealer Checklist
February 28, 2024 -
Energy Efficiency Grants
February 16, 2024 -
National & International Visitor Survey Results – November 2023
February 14, 2024 -
Compliance Roadshow 2024
February 14, 2024 -
Caravan and Camping Visitor Economy Performance – November 2023
February 13, 2024 -
Caravan and Camping Visitor Economy Monitor – February 2024
February 13, 2024
COMING EVENTS
MARCH
EVENT DETAILS
With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.
Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.
These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.
TOPICS INCLUDE:
For Holiday Parks
Key rights, obligations and processes under the Holiday Parks (Long-term Casual Occupation) Act 2002 and local government regulations including –
- information disclosure and occupation agreements,
- dealing with site fee increases and charges (including electricity),
- sale of holiday vans,
- terminations,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination,
- responsibilities under Australian Consumer Law.
For Residential Land Lease Communities
Key rights, obligations and processes under the Residential (Land Lease) Communities Act 2013 and local government regulations including:
- registration of communities,
- disclosure statements and site agreements,
- dealing with site fee increases and utility charges (including electricity),
- operator and home owner responsibilities,
- rules of conduct,
- community rules,
- alterations, additions and replacement of homes,
- residents committees,
- terminations,
- sale of homes,
- deceased estates,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination
EVENT DETAILS
Date: 19 March 2024
Venue: Ballina RSL Club
10:30am – 1:00pm Session 1: Holiday Parks
1:00pm – 4:00pm Session 2: Residential Land Lease Communities
COST
- $59 per person for a single session or
- $99 per person for both sessions at the one location
WHO SHOULD ATTEND?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
- Bob Browne, General Counsel, CCIA NSW
- Steven Clare, Lawyer, CCIA NSW
- Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia
TIME | LOCATION |
LEARN MORE | CALENDAR |
Wednesday Webinar: Big Business Marketing Strategies for Small Businesses
Stop doing marketing! Put your phone and credit card away…until you can determine which of your marketing efforts and investments are leading you towards your business goals and marketing objectives.
Join us on 20 March 2024 for a FREE webinar where digital strategist and co-founder of Navii and Tourism Tribe, Liz Ward, will show you how small business operators can use low-cost tools to support the growth of their businesses.
Topics include:
- How you can access the digital tools that were previously reserved for BIG businesses.
- What a sales-led marketing strategy is, and the steps to implementation.
- The small business opportunities you must leverage in analytics, automation and artificial intelligence with the least marketing expense.
Presenter:
Liz Ward
Digital Strategist & Co-Founder
Navii & Tourism Tribe
TIME |
LOCATION |
LEARN MORE | CALENDAR |
EVENT DETAILS
Date
Thursday 21 March 2024
Time
11:00am – 1:00pm, including a complimentary lunch
Venue
Muree Golf Club
7 Walker Crescent
Raymond Terrace, NSW, 2324
Presenter
Kylie Robertson, Membership Development Manager
AGENDA
11:00am – Hunter Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Issues for Trade Members
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Wednesday 6 March 2024.
TIME | LOCATION |
LEARN MORE | CALENDAR |
EVENT DETAILS
Date
Thursday 21 March 2024
Time
11:00am – 1:00pm, including a complimentary lunch
Venue
Beachcomber Holiday Park
Blackfellows Point Road,
Potato Point, NSW, 2545
Presenters
Mark Lindsay, President
Bob Browne, General Counsel
Wayne Lange, Operations Manager
Steven Clare, Lawyer
AGENDA
11:00am – South Coast Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Monday 18 March 2024.
TIME Thursday, March 21 11:00am – 1:00pm | LOCATION Beachcomber Holiday |
LEARN MORE | CALENDAR |
APRIL
Negotiation Skills Training for Community Operators
The Association is partnering again with WeTrain to offer Negotiation Skills Training on 9 April 2024 for residential land lease community members.
This is a great course if you’re planning for negotiations with home owners about 1 July site fee increases.
Good negotiation is a learnt skill that can give operators the edge when negotiating with residents committees and home owners about issues that commonly arise in residential land lease communities, such as:
- Site fee increases,
- Community facilities and upgrades,
- Access,
- Community rules,
- Alterations and additions to homes,
- Disputes between home owners, etc.
Being an excellent negotiator means coming up with win/win solutions, not simply dominating the other party. This course will teach operators how to plan for success, avoid any threats and maximise performance to create agreements that reflect your community’s goals, while still delivering a great result for all parties involved.
Topics include:
- Understanding what negotiation involves and why setting clear goals, where both parties feel like they have won, is important.
- Pre-planning negotiations so you can stack the odds in your favour and end with a successful result.
- Breaking negotiation into five key steps. Learning these will help you to understand how to progress through negotiations to reach your goal.
- Strategies and tactics to match different types of negotiations. Clear and effective communication to avoid misunderstandings and frustration.
- How to deal with conflict, difficult people and situations so the end result is still successful.
- The tactics and actions to avoid at all costs.
- The vital step you must complete BEFORE closing the deal.
- Closing a deal professionally and with a smile on everyone’s faces.
- How to immediately implement new skills into your action plan.
Date & Times:
ONLINE WORKSHOP
Tuesday 9 April 2024
2 x 3-hour sessions delivered same day via Zoom:
Session 1 – 9am – 12pm
(participants break to enjoy their own lunch offline)
Session 2 – 1pm – 4pm
$369 per person (incl. GST)
Presenter:
Troy Quaife,
Corporate Trainer, Facilitator, Speaker, Coach
WeTrain Leaders in Corporate Training
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering, please contact Lauren Rogers at CCIA NSW at lauren.rogers@cciansw.com.au
TIME | LOCATION |
LEARN MORE | CALENDAR |
Wednesday Webinar: Net Zero for Business Masterclass
Join us on 10 April 2024 for our FREE Wednesday Webinar on Net Zero for Business Masterclass.
Presented by Nick Palousis, 2XE, this masterclass will provide members with practical advice for how they can win by pursuing net zero emissions, by answering 3 key questions:
- Why pursuing net zero emissions is the next big opportunity for the caravan and camping and land lease living industry?
- What does net zero emissions look like for a business and where are the quick wins that benefit both the environment and the bottom line?
- How can the industry take a methodical approach to pursuing net zero? What are the key steps they need to take?
Presenter:
Nick Palousis
Founder & CEO
2XE
TIME Wednesday, April 10 | LOCATION Online |
LEARN MORE | CALENDAR |
EVENT DETAILS
It’s the place to come and get on board the latest model motorhomes, campervans, caravans and camper trailers; get what you need to set up camp with all the newest and best equipment, or tap into expert knowledge on holiday parks across NSW and beyond.
It’s a massive showroom with lots of fun to be had and entertainment to be enjoyed. Most of all it’s an opportunity to connect with experts as you plan your next adventure.
Discover and compare an incredible range of products all in one place.
TIME April Tuesday 16 – Sunday 21 | LOCATION Rosehill Gardens Racecourse James Ruse Drive, Rosehill NSW 2142 |
LEARN MORE | CALENDAR |
Wednesday Webinar: Net Zero for Business Masterclass
Join us on 10 April 2024 for our FREE Wednesday Webinar on Net Zero for Business Masterclass.
Presented by Nick Palousis, 2XE, this masterclass will provide members with practical advice for how they can win by pursuing net zero emissions, by answering 3 key questions:
- Why pursuing net zero emissions is the next big opportunity for the caravan and camping and land lease living industry?
- What does net zero emissions look like for a business and where are the quick wins that benefit both the environment and the bottom line?
- How can the industry take a methodical approach to pursuing net zero? What are the key steps they need to take?
Presenter:
Nick Palousis
Founder & CEO
2XE
TIME Wednesday, April 10 | LOCATION Online |
LEARN MORE | CALENDAR |
EVENT DETAILS
It’s the place to come and get on board the latest model motorhomes, campervans, caravans and camper trailers; get what you need to set up camp with all the newest and best equipment, or tap into expert knowledge on holiday parks across NSW and beyond. It’s a massive showroom with lots of fun to be had and entertainment to be enjoyed. Most of all it’s an opportunity to connect with experts as you plan your next adventure. Discover and compare an incredible range of products all in one place.TIME April Tuesday 16 – Sunday 21 | LOCATION Rosehill Gardens Racecourse James Ruse Drive, Rosehill NSW 2142 |
LEARN MORE | CALENDAR |
MAY
EVENT DETAILS
With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.
Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.
These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.
TOPICS INCLUDE:
For Holiday Parks
Key rights, obligations and processes under the Holiday Parks (Long-term Casual Occupation) Act 2002 and local government regulations including –
- information disclosure and occupation agreements,
- dealing with site fee increases and charges (including electricity),
- sale of holiday vans,
- terminations,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination,
- responsibilities under Australian Consumer Law.
For Residential Land Lease Communities
Key rights, obligations and processes under the Residential (Land Lease) Communities Act 2013 and local government regulations including:
- registration of communities,
- disclosure statements and site agreements,
- dealing with site fee increases and utility charges (including electricity),
- operator and home owner responsibilities,
- rules of conduct,
- community rules,
- alterations, additions and replacement of homes,
- residents committees,
- terminations,
- sale of homes,
- deceased estates,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination
EVENT DETAILS
Date: 29 May 2024
Venue: Batemans Bay Soldiers Club
10:30am – 1:00pm Session 1: Holiday Parks
1:00pm – 4:00pm Session 2: Residential Land Lease Communities
COST
- $59 per person for a single session or
- $99 per person for both sessions at the one location
WHO SHOULD ATTEND?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
- Bob Browne, General Counsel, CCIA NSW
- Steven Clare, Lawyer, CCIA NSW
- Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia
TIME | LOCATION |
LEARN MORE | CALENDAR |
JUNE
EVENT DETAILS
With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.
Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.
These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.
TOPICS INCLUDE:
For RV Manufacturers, Dealers and Repairers
- Operating under Road Vehicle Standards Laws
- What to do if the regulator attends your premises
- Product compliance – learnings from inspections at caravan and camping shows
- Key rights and obligations under the Australian Consumer Law, including:
- consumer guarantees,
- pricing,
- weight claims,
- advertising,
- major failures,
- cancellations and refunds,
- unfair contract terms,
- product safety recalls.
EVENT DETAILS
Date: 27 June 2024
Venue: Jayco Newcastle
10:30am – 1:00pm: RV Manufacturers, Dealers & Repairers
COST
- $59 per person
WHO SHOULD ATTEND?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
- Bob Browne, General Counsel, CCIA NSW
- Steven Clare, Lawyer, CCIA NSW
- Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia
TIME | LOCATION |
LEARN MORE | CALENDAR |
JOB BOARD
Position: Management & Operation
Business: Wangi Point Holiday Park
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details